How AI Is Transforming Customer Service And What SMBs Need to Get Right Before They Deploy
The number of businesses using AI in customer service nearly doubled in two years. Salesforce’s seventh edition State of Service report
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The number of businesses using AI in customer service nearly doubled in two years. Salesforce’s seventh edition State of Service report
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Manpower Group’s 2026 Global Talent Barometer found that while regular AI usage has jumped 13% to 45% of workers, 56% of
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A Gartner survey of 413 marketing technology leaders published in October 2025 found that 45% say their AI agent vendor tools
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McKinsey’s most recent survey of CFOs found that 44% are now using generative AI for five or more use cases in
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Gartner research published in April 2026 – drawn from a survey of 782 infrastructure and operations leaders in November and December
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Salesforce’s 2026 State of Sales report – a survey of 4,050 sales professionals across 22 countries conducted in August and September
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The AI customer service system had a 94% accuracy rate on the test dataset. Live, in the first month, it handled
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She found out that two members of her team had been using a public AI tool to summarise client contracts for
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The vendor used the word ‘agent’ fourteen times in the pitch. Each time, it meant something slightly different. By the end
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Two people in the same team using the same AI tool are getting very different results. One routinely produces outputs she
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