Service Leaders Invested the Most in AI – and Only 24% Are Seeing Returns
Of all business functions, customer service and support invested the highest share of budget in AI last year. Gartner’s research spanning
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Of all business functions, customer service and support invested the highest share of budget in AI last year. Gartner’s research spanning
Read MoreAcquiring a new customer costs significantly more than retaining an existing one. AI is changing how businesses tip that equation in
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