Stop Building Chatbots. Start Building AI-Enabled Service Journeys.
In 2026, the dominant model for AI in customer service is still: build a chatbot, put it on the website, measure
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In 2026, the dominant model for AI in customer service is still: build a chatbot, put it on the website, measure
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McKinsey’s November 2025 State of AI report surveyed 1,993 business and technology leaders across 105 countries. One of the standout findings:
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Of all business functions, customer service and support invested the highest share of budget in AI last year. Gartner’s research spanning
Read MoreAcquiring a new customer costs significantly more than retaining an existing one. AI is changing how businesses tip that equation in
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