Automating the processes at a sports club in USA saved $1.4 million

01-29-2020    Hari Kondlapudi    Views 244

About Our Client

Our client is one of the top private country clubs in Florida, USA.  It is the most fabulous resort with Golf, Tennis courts, Spa, Fitness center, Pool, and multiple restaurants.  

Employing more than 100 people to support the execution of daily operations, it’s major focus is to create unforgettable experiences for its customers.
 

Requirements and Challenges

When our client’s customers need to book the golf or tennis court or a table in the restaurant, they need to call the reception, check the availability and then book it. From the customer satisfaction survey, our client found out that their customers were not able to get the information about their bookings quickly through calls and the reception lines were always busy. Moreover managing the back office with spreadsheets and manual intervention was tedious and time-consuming.

Our client decided to opt for a solution that can automate the whole process and enhances the customer experience. Moreover, the solution requested should minimize overall operations costs along with time and labor.  Approached us to provide an appropriate solution as per his requirement.

 

Our Solution

As per the requirements of the client, we have analyzed the current process of the client and built a web application along with the mobile app (iOS and Android). 

Through the app, our client’s customers can log-in and check the availability of the golf, tennis courts and other service offerings and book them in online mode. Through the admin access to the application, our client was able to manage the backend process.

Here are a few screenshots of the application we have developed.

To watch the demo of the application, schedule a meeting with us now! 
 

Results

Engagement & retention of the members increased by 100%

Member loyalty improved.

Convenience for the employees improved by 225%

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